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Returns Material Authorisation (RMA) Procedure

Whilst Sensite Solutions takes all reasonable care to ensure that products supplied are fault free, occasionally problems do occur and should that happen a formalised returns procedure will ensure the prompt resolution to these issues.

Once the completed RMA form has been received and processed a RMA number will be returned to you. This is your authority to return the product.

Please ensure that the RMA number accompanies the product when it is returned and that a copy of the RMA form is retained such that you can refer to it when requesting an update on the progress of a repair.

You are advised to get proof of delivery.

Some repairs may be chargeable and you will receive formal advice if this is the case.

If the product is beyond economical repair then the following options will be given:

  1. Scrapped – This will occur automatically if Sensite Solutions does not receive a reply to two notices. (There may be some exceptions to this) or if you instruct us during these communications.
  2. Returned – However this may incur shipping charges.

All repairs are dealt with as rapidly as possible although repair time is not guaranteed. Please contact us and we will try our best to suggest an estimated lead-time.

Click here to fill in the RMA number request form.